8.30am	Plenary Session Introduction & Opening PCO/AMC – Nancy Tan DMC/Incentive House/Meeting Planner – Janet Tan Collis
9.00am	Introduction An accurate awareness of trends is a prerequisite for success in our industry. M&I have always been known to be a complex industry of interdependent organizations and functions. Impacted often not only by the world but by organizational change and policies, understanding and adapting to these trends are essential for a sustainable business in this constantly changing environment. The sessions will deliver to you an ·         Overview of key drivers of M&I both globally and in Asia Pacific, ·         Define the types of meetings and incentives and ·         Provide a discussion of trends through case studies ·         Discussion on trends, -          impact on business dealings, especially with regard to procurement, -          the marketplace: changes and approaches -          the role of the DMC in the marketplace  Speaker: Janet Tan Collis, Chief Executive Officer, East West Executive Travellers Pte Ltd
9.30am	Case Study -          The changing face of the customers, expectations and the value of DMC’s -          Dealing with corporations on meetings and incentives -          Role of the DMC in the supply chain -          Value in economics versus creativity   Speaker: Janet Tan Collis, Chief Executive Officer, East West Executive Travellers Pte Ltd
10.30am	Break
11.00am	Global Trends towards procurement & meeting spend -          The truth on procurement & meetings -          Impact of procurement trends to corporations, planners and suppliers -          Understanding internal structures and policies of corporations and objectives -          Who dictates and how do we approach the new market of procurement customers   Speaker: Kenneth Phua, Regional Director, Asia-Pacific, Association of Corporate Travel Executives
12.15pm	Lunch
1.30pm	M&I – Forward Trends -          Dealing with the clients – corporations, meeting planners, incentive houses -          How are meetings being dealt with by various organizations -          Boutique meetings versus large conventions -          Client based meetings versus internal meetings   Speaker: Sumate Sudasna, Secretary General, Thailand Incentive & Convention Association
2.30pm	Break
3.00pm	The Role & Value of the DMC -          The impact of global trends on the DMC -          Dealing with the change -          The value of the DMC -          The value of events to M&I and how do we leverage on them for the corporate client   Speaker: Anthony Wong, Group Managing Director, AOS Conventions and Events
4.00pm	Panel Discussion/ Q&A   Janet Tan Collis, Kenneth Phua, Sumate Sudasna, Anthony Wong
4.30pm	Close